TERMS OF SERVICE

1. Overview

This website is operated by Boot DNA. Throughout the site, the terms “we”, “us” and “our” refer to Boot DNA. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.

2. Products

 

We specialise in custom football boot personalisation products, including stickers and related accessories.

As many of our products are made-to-order or personalised:

  • Designs may slightly vary from previews shown on the website
  • Customers are responsible for ensuring all personalisation details (such as names, numbers, and design selections) are correct before placing an order

We are not responsible for errors made by the customer at checkout.

3. Orders

Once an order is placed:

  • You will receive an order confirmation email
  • Orders are processed once payment has been successfully completed
  • We reserve the right to refuse or cancel any order at our discretion, including suspected fraud or incorrect information

4. Pricing & Payment

  • All prices are displayed in the relevant currency at checkout
  • We accept payments via the payment methods shown at checkout
  • Prices may be updated at any time without notice, but changes will not affect confirmed orders

5. Shipping

  • Delivery times are estimates and may vary depending on location and demand
  • We are not responsible for delays caused by couriers, customs, or external factors beyond our control
  • Customers must provide accurate shipping details at checkout
  • We are not responsible for orders delivered to incorrect addresses provided by the customer

6. Returns & Refunds

Due to the personalised nature of our products:

  • We do not accept returns or refunds for custom or personalised items unless they arrive damaged or incorrect
  • If there is an issue with your order, you must contact us within 7 days of delivery at hello@bootdna.com
  • We may request photo or video evidence before offering a replacement or resolution

7. Intellectual Property

All content on this website, including but not limited to images, logos, branding, designs, graphics, and text, is the property of Boot DNA unless otherwise stated.

We respect the intellectual property rights of others. If you believe that any content on this website infringes your copyright or intellectual property rights, please contact us immediately at hello@bootdna.com with details of the material in question.

We will review all valid claims and remove or amend content where necessary.

Customers are responsible for ensuring they have the rights to use any logos, images, or content they upload or request as part of a custom order.

8. User Responsibility

By using this website, you agree that:

  • All information provided at checkout is accurate and complete
  • You are responsible for reviewing all customisation details before purchase
  • You will not use this website for fraudulent or illegal activity

9. Limitation of Liability

Boot DNA is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

We are not responsible for misuse of products once delivered.

10. Contact Information

If you have any questions regarding these Terms of Service, you can contact us at:

📩 hello@bootdna.com