Shipping policy
Order Processing
All Boot DNA personalised products are made to order. Please allow time for your order to be personalised, prepared and dispatched.
Estimated delivery times shown on our website are estimates and may include both processing and transit time.
During particularly busy periods, promotions or periods of unusually high order volume, processing times may be longer.
UK Delivery
UK orders are dispatched using the delivery service selected or stated at checkout.
Once dispatched, delivery times are controlled by the relevant postal or courier service. Delivery estimates are not guaranteed unless expressly stated otherwise.
International Delivery
Boot DNA ships to customers worldwide.
International delivery times vary depending on the destination, local postal service, customs processing and the shipping method selected at checkout.
International customers are responsible for providing a complete and accurate delivery address.
Where applicable, customers may also be responsible for local customs duties, import taxes or other charges imposed by the destination country.
Tracking
Where a tracked shipping service is provided, tracking information will be sent to the customer once available.
Some lower-cost shipping services may not include end-to-end tracking.
Incorrect Addresses
Customers are responsible for ensuring that the shipping address entered when ordering is complete and correct.
If you notice an error in your address, please contact Boot DNA as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.
Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.
Delayed Orders
Delivery dates are estimates unless expressly stated otherwise.
Postal delays, customs delays, adverse weather, peak periods and other circumstances outside Boot DNA’s reasonable control may affect delivery times.
If your order is taking longer than expected, please contact us with your order number and we’ll help investigate.
Lost or Damaged Orders
If your order arrives damaged, please contact Boot DNA with your order number and photographs of the damage.
If you believe your parcel has been lost in transit, please contact us and we’ll investigate with the relevant delivery provider and arrange an appropriate resolution where applicable.
Made-to-Order Products
Please remember that Boot DNA personalised products are made specifically for each customer. Processing time should therefore be considered in addition to the carrier’s delivery time where applicable.
Contact Us
If you have any questions regarding the delivery of your Boot DNA order, please contact our customer support team and include your order number.